PRIVACY POLICY

Effective Date: August 5, 2026

Trees and Plants Landscaping Services, referred to in this Privacy Policy as “Trees and Plants,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request an estimate, purchase products or services, schedule landscaping services, or communicate with us by telephone, email, or text message.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Your name, email address, telephone number, billing address, and service address.
Information submitted through contact, quote-request, booking, or customer-service forms.
Details about your property, landscaping needs, requested services, project budget, and preferred appointment times.
Photographs, plans, measurements, notes, and other information related to your property or project.
Estimates, invoices, payment status, appointment history, service history, and customer records.
Communications you send to us by email, telephone, text message, website form, social media, or other methods.
Marketing and text-message preferences.

When you visit our website, we may also automatically collect certain technical information, such as your IP address, browser type, device type, operating system, referring pages, pages visited, and approximate location information.

Payment information may be collected and processed by third-party payment-processing providers. We do not generally store complete credit- or debit-card numbers on our own systems.

2. How We Use Your Information

We may use personal information to:

Respond to questions and quote requests.
Schedule consultations, assessments, appointments, deliveries, and landscaping services.
Prepare estimates, proposals, contracts, work orders, and invoices.
Perform and manage the products or services you request.
Communicate about appointments, project updates, schedule changes, weather delays, invoices, payments, and customer-support matters.
Send service reminders, follow-up messages, and occasional promotional communications when permitted.
Maintain customer and service records.
Process transactions and prevent fraud.
Operate, maintain, secure, and improve our website, services, and customer experience.
Comply with applicable laws, regulations, legal processes, and contractual obligations.
Protect the safety, rights, property, and security of Trees and Plants, our customers, employees, and others.

3. Text Messaging and Mobile Information

When you provide your mobile telephone number and consent to receive text messages, Trees and Plants may send messages concerning:

Quote or consultation requests.
Appointment confirmations and reminders.
Scheduling and service updates.
Project-related questions.
Estimates, invoices, and payment notifications.
Customer-support communications.
Follow-up messages.
Occasional promotions or seasonal service announcements, when permitted by your consent.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. After opting out, you may receive a final confirmation message. For assistance, reply HELP or contact us using the information at the end of this Privacy Policy.

Consent to receive marketing text messages is not a condition of purchasing products or services.

We do not sell, rent, or share mobile telephone numbers, text-message opt-in information, or text-message consent with third parties or affiliates for their marketing or promotional purposes.

We may provide mobile information to service providers that help us deliver and manage text messages, but only as necessary to provide those services and subject to appropriate confidentiality and data-protection obligations.

4. How We Disclose Information

We may disclose personal information to companies that perform services on our behalf, including:

Customer-management and scheduling platforms, including Jobber.
Website-hosting and form-management providers.
Payment processors and financial institutions.
Email, telephone, and text-messaging providers.
Accounting, insurance, legal, and professional advisers.
Contractors, suppliers, delivery providers, and service partners involved in completing a requested project or service.
Analytics, security, and technology providers.

These providers may access information only as reasonably necessary to perform services for us.

We may also disclose information:

When required by law, subpoena, court order, or governmental request.
To investigate fraud, security incidents, unlawful activity, or violations of our agreements.
To protect our legal rights or the rights and safety of others.
In connection with a merger, financing, sale, restructuring, or transfer of some or all of our business assets.

We do not sell or rent personal information for monetary compensation.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate website functions, remember preferences, understand website usage, measure performance, and improve our services.

You may adjust your browser settings to reject or remove cookies. Some website features may not function properly when cookies are disabled.

Third-party services used on our website may collect information under their own privacy policies. This Privacy Policy does not control the privacy practices of third parties.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested products and services.
Maintain customer, project, warranty, tax, accounting, and transaction records.
Resolve disputes and enforce agreements.
Satisfy legal, regulatory, insurance, and contractual requirements.
Maintain records of messaging consent and opt-out requests.

When information is no longer reasonably needed, we may delete it, anonymize it, or securely dispose of it.

7. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

8. Your Choices and Rights

You may contact us to:

Request access to personal information we maintain about you.
Correct or update inaccurate information.
Request deletion of information, subject to applicable record-retention and legal requirements.
Unsubscribe from promotional emails.
Withdraw text-message consent by replying STOP.
Ask questions about our privacy practices.

We may need to verify your identity before processing certain requests.

9. Email Communications

You may unsubscribe from promotional emails by using the unsubscribe link included in the email or by contacting us directly. Even after opting out of promotional communications, we may continue sending non-promotional communications relating to active estimates, appointments, projects, transactions, invoices, customer support, or other services you requested.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Anyone who believes a child has provided personal information to us may contact us so we can review and remove it where appropriate.

11. Third-Party Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the content, security, or privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations. The updated version will be posted on this page with a revised effective date.

13. Contact Us

For privacy questions, requests, or concerns, contact:

Trees and Plants Landscaping Services
2213 Mooresville Road
Salisbury, North Carolina 28147

Telephone: 704-245-4933
Email: info@treesandplants.com
Website: treesandplantslandscaping.com